(623) 555-3310 · May 27, 2026, 4:05 PM · 4:34 · Adjuster Shobhit Srivastava
Witness info gathered; liability under review
Call summary
Outbound call to claimant Marcus Webb regarding a slip-and-fall at a Glendale, AZ retail location on May 24. Mr. Webb stated he slipped on an unmarked wet floor near the entrance and injured his right wrist. He provided the name of a store employee who witnessed the fall. Medical records release to be sent.
Structured data → JW data model
| Captured field | Value · editable | JW model · field | Destination | Accept / remove |
|---|---|---|---|---|
| Claim | ||||
| Line of business | ClaimModel.lob_id | JW field | ||
| Claim type | ClaimModel.claim_type_id | JW field | ||
| Controlling state | ClaimModel.controlling_state | JW field | ||
| Agreed next steps | NoteModel.note_text | Claim note | ||
| Claimant / party | ||||
| Claimant first name | PartyModel.first_name | JW field | ||
| Claimant last name | PartyModel.last_name | JW field | ||
| Phone | PartyModel.home_phone | JW field | ||
| Loss detail | ||||
| Date of loss | ClaimModel.loss_date | JW field | ||
| Cause of loss | ClaimModel.loss_causation_id | JW field | ||
| Accident description | FNOLModel.accident_description | JW field | ||
| Injury description | FNOLModel.injury_description | JW field | ||
| Loss city | FNOLModel.accident_city | JW field | ||
| Loss state | FNOLModel.accident_state | JW field | ||
Values map to native JW fields where one exists; everything else is preserved in claim notes. Edit a value, accept a field on its own, or remove one before syncing.
Claim notes · JW NoteModel
Generalnote_type_id=GEN
Investigationnote_type_id=INV Priority
Follow-ups · JW DiaryModel
Jun 3, 2026
Documentation Needed
Jun 6, 2026
Follow-up