(602) 555-0420 · May 29, 2026, 2:12 PM · 6:26 · Adjuster Shobhit Srivastava
Recorded statement taken; estimate requested
Call summary
Outbound call to insured Daniel Ortega regarding a rear-end collision at the intersection of Camelback Rd and 7th St in Phoenix, AZ on May 27. Mr. Ortega confirmed he was stopped at a red light when a Ford F-150 struck his vehicle from behind. He reported minor neck stiffness but has not sought treatment. He agreed to obtain two repair estimates and send photos by end of week.
Structured data → JW data model
| Captured field | Value · editable | JW model · field | Destination | Accept / remove |
|---|---|---|---|---|
| Claim | ||||
| Line of business | ClaimModel.lob_id | JW field | ||
| Claim type | ClaimModel.claim_type_id | JW field | ||
| Controlling state | ClaimModel.controlling_state | JW field | ||
| Agreed next steps | NoteModel.note_text | Claim note | ||
| Claimant / party | ||||
| Claimant first name | PartyModel.first_name | JW field | ||
| Claimant last name | PartyModel.last_name | JW field | ||
| Phone | PartyModel.home_phone | JW field | ||
| Loss detail | ||||
| Date of loss | ClaimModel.loss_date | JW field | ||
| Cause of loss | ClaimModel.loss_causation_id | JW field | ||
| Accident description | FNOLModel.accident_description | JW field | ||
| Loss city | FNOLModel.accident_city | JW field | ||
| Loss state | FNOLModel.accident_state | JW field | ||
| Injury description | medium | FNOLModel.injury_description | JW field | |
Values map to native JW fields where one exists; everything else is preserved in claim notes. Edit a value, accept a field on its own, or remove one before syncing.
Claim notes · JW NoteModel
Generalnote_type_id=GEN
Claimant Statementnote_type_id=CLMT
Follow-ups · JW DiaryModel
Jun 5, 2026
Documentation Needed
Jun 8, 2026
Follow-up