(480) 555-7781 · May 28, 2026, 10:47 AM · 8:32 · Adjuster Shobhit Srivastava
Inspection scheduled; mitigation confirmed
Call summary
Outbound call to homeowner Priya Natarajan regarding water damage from a burst supply line under the kitchen sink, discovered May 26 at her Tempe, AZ residence. Water affected the kitchen and adjacent living room flooring. A mitigation company has already extracted standing water and set drying equipment. Field inspection was scheduled for May 30.
Structured data → JW data model
| Captured field | Value · editable | JW model · field | Destination | Accept / remove |
|---|---|---|---|---|
| Claim | ||||
| Line of business | ClaimModel.lob_id | JW field | ||
| Claim type | ClaimModel.claim_type_id | JW field | ||
| Controlling state | ClaimModel.controlling_state | JW field | ||
| Agreed next steps | NoteModel.note_text | Claim note | ||
| Claimant / party | ||||
| Claimant first name | PartyModel.first_name | JW field | ||
| Claimant last name | PartyModel.last_name | JW field | ||
| Phone | PartyModel.home_phone | JW field | ||
| Loss detail | ||||
| Date of loss | ClaimModel.loss_date | JW field | ||
| Cause of loss | ClaimModel.loss_causation_id | JW field | ||
| Accident description | FNOLModel.accident_description | JW field | ||
| Loss city | FNOLModel.accident_city | JW field | ||
| Loss state | FNOLModel.accident_state | JW field | ||
| Policy | ||||
| Coverage questions raised | medium | NoteModel.note_text | Claim note | |
Values map to native JW fields where one exists; everything else is preserved in claim notes. Edit a value, accept a field on its own, or remove one before syncing.
Claim notes · JW NoteModel
Generalnote_type_id=GEN
Coveragenote_type_id=COV Priority
Follow-ups · JW DiaryModel
May 30, 2026
Inspection
Jun 2, 2026
Documentation Needed